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Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level. The time frame of an order delivery is divided into two parts: DELIVERY TIME Delivery time = order processing time + transportation time Please contact our customer service for express shipping. Please be noted that international shipping cannot be upgraded. AUTOMATIC RETURNS If the signature service is requested, there will be no extra shipping cost If the signature request is waived or you have signature exemption agreement with FedEx, DHL or TNT, Niawigs will no longer be responsible for any lost or damage of the package. All the international shipping orders and orders with high value products are signature requested. All the automatic returns will incur a 15% restocking fee for the monetary refund. FORCE MAJEURE DELAYS Here at Niawigs, we make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control. INTERNATIONAL SHIPPING TAX If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. Niawigs is NOT responsible for any duties and taxes. For more information regarding custom policies, please contact your country's local customs office. MILITARY ADDRESS Orders shipped to Hawaii, Alaska or any of the US Territories including Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses will be shipped via USPS Regular Service only.

Normally, hair extensions can last 2 to 4 months with good care. Please pay attention to the points below in how to care for hair extensions. 1.[Wash Your Extensions Correctly] It is suggested that you should gently wash the hair with 30℃ - 40℃ purified water which will make it more smooth. Comb the hair to make it smooth before washing. Do not twist, scrub or rub the hair. You can apply a generous amount of conditioner, but DO NOT apply conditioner close to the roots! 2. [Never Sleep With Wet Extensions] If you have sewn-in extensions, you have to (of course) leave your extensions in for bed. To keep them from becoming tangled and prevent frizz, you can wear a sleeping cap or silk scarf while you sleep. 3.[Minimise Heat Damage]Never put a heating tool near the attachment area. Because it may melt the tip bond, leading to falling out. 4. [Always Brush Extensions With Care] When combing and detangling your extensions, use a wig brush or a wide-tooth comb that will be gentle on them. Remember to always start from your ends and work your way up!If you take care when detangling, you’ll get a longer wear out of your extensions—so, it’s well worth it. 5.[KEEP WASHING TO A MINIMUM] Washing your extensions once a month is fine. While this may seem like an extreme length of time, remember that hair extensions don’t have the natural oils that your hair does, so washing them too often will cause them to become dry and brittle. 6.[STORE THEM PROPERLY] If you have hair extensions, it’s a must to store them properly to prevent them from becoming tangled. Try storing them in an empty box! When storing extensions, put them in a ponytail so the clips or beads don’t snag on the rest of your extensions. Simply wrap each weft around each other before securing them with a gentle hair tie.  7.[KEEP THEM MOISTURIZED] While sewn-in extensions get moisture from your hair’s natural oils, hair extensions can become dry as they don’t have the same exposure. To keep them from becoming parched, use a leave-in conditioner every so often. Just make sure not to use too much as this can cause your extensions to appear greasier than your natural mane!