SHIPPING POLICY
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
SHIPPING OPTIONS
| Area | Shipping Method | Transportation Time | Shipping Fee |
|---|---|---|---|
|
North America (USA,Canada) |
Express Shipping | 2-4 Business days | Free shipping |
|
European (UK,France) |
Express Shipping | 4-5 Business days | Free shipping |
| Others | Express Shipping | 5-6 Business days | Free shipping |
DELIVERY TIME
Delivery time = order processing time + transportation time
Please contact our customer service for express shipping. Please be noted that international shipping cannot be upgraded.
AUTOMATIC RETURNS
-
If the signature service is requested, there will be no extra shipping cost
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If the signature request is waived or you have signature exemption agreement with FedEx, DHL or TNT, Lockbraids will no longer be responsible for any lost or damage of the package.
-
All the international shipping orders and orders with high value products are signature requested.
-
All the automatic returns will incur a 20% restocking fee for the monetary refund.
FORCE MAJEURE DELAYS
Here at Lockbraids, we make the utmost effort to get orders delivered on time as promised. However, we cannot provide shipping refunds in the case of national crises, holidays, natural disasters, carrier delays or other circumstances where the delay is beyond our control.
INTERNATIONAL SHIPPING TAX
If you're shipping to a country outside the U.S., your order may be subject to import duties and taxes, which are levied once your package reaches your country. Lockbraids is NOT responsible for any duties and taxes. For more information regarding custom policies, please contact your country's local customs office.
MILITARY ADDRESS
Orders shipped to Hawaii, Alaska or any of the US Territories including Puerto Rico, Guam, Northern Mariana Island or APO and FPO military addresses will be shipped via USPS Regular Service only.
